Privacy policy

This policy explains what personal information NuzzHaven ("we", "us") collects, why, and what choices you have. NuzzHaven is run by [YOUR BUSINESS NAME], [BUSINESS ADDRESS]. Contact us about privacy at [PRIVACY EMAIL] or through our contact page.

What we collect

• Account details: your name, email address and password (stored securely; we can't see your password).
• Adoption applications: your contact details, date of birth, town or city, and information about your home and lifestyle, so we can find a good match for the pet.
• Service bookings: your contact details, your pet's details, the option, provider, date and time you book, the service address and the map pin you place (so the provider can find you), and any notes you give us.
• Shop orders: the items you buy, the amount paid, your email, phone (if you give it) and shipping address. You can order as a guest without an account; we then keep a scrambled copy of your order's private access code so only you can open the order. If you pay by card, the payment is handled by Stripe and we never see or store your card number. If you pay by bank transfer, we record the payment reference so we can match it to your order.
• Your location: only if you press "Use my location" when booking, and only to place the map pin and fill in your address. Your browser asks your permission first.
• NuzzHaven assistant chats (only when the assistants are switched on): what you write to the shopping or customer assistant is sent to Anthropic to get an answer. We don't keep the conversation; it stays in your browser tab until you close it or start a new chat. We keep only a count of your messages and their cost, to apply the daily limit. If you agree to pass a problem to our team, the assistant creates a support ticket with a summary of it.
• Support messages and reviews: what you write to us, and reviews you choose to publish (shown with the name you choose).
• Offers of help and investment enquiries: your name, email, what you'd like to offer or discuss and your message, plus (for investment enquiries, if you give them) your organization, country and the range you mention. Only our team can see these, and we use them only to reply to you.
• Investment records: if you invest under a signed agreement, we record the amount, dates, agreed terms and payout references, and show them to you in your account. We keep these as financial records.
• On your device: we keep your shopping cart, saved pets, login session and the links to guest orders you placed in your browser's local storage so the site works. When sponsored products are shown, we also keep a random ID there so we can count views and clicks on them fairly (and ignore repeat or fake clicks); it isn't linked to your name or account, and we store only a scrambled copy of it. We don't use third-party advertising or tracking cookies, and we don't share this with advertisers.

The "Recently viewed" products on product pages are remembered only in your browser; NuzzHaven never receives that list.

How we use it

• To run your account and show you your applications, bookings, orders and messages.
• To review adoption applications and arrange services, and to contact you about them.
• To process, deliver and support shop orders.
• To answer your questions and keep the site safe from misuse.

We don't sell your personal information.

Who we share it with

• Supabase: hosts our database and accounts.
• Stripe: processes card payments for orders and bookings, if you choose to pay by card.
• Anthropic: provides the AI (Claude) behind the NuzzHaven assistants, if they're switched on and you use them. It receives what you write in the chat and the shop, order or booking details the assistant looks up to answer you.
• Photon (by komoot) and OpenStreetMap: when you type an address at checkout or when booking, what you type is sent to Photon to suggest matching addresses, and maps are loaded from OpenStreetMap. They receive your IP address and what you search for, but not your name or other details.
• Cloudflare (Turnstile): if our bot check is switched on, Cloudflare checks that a real person is logging in, creating an account or asking for a password email. It receives your IP address and technical details about your browser, but not your password.
• [ANY PARTNER SHELTERS, VETS OR DELIVERY COMPANIES YOU SHARE DETAILS WITH]

How long we keep it

We keep your account until you ask us to delete it. We keep application, booking and order records for [PERIOD, e.g. 6 years for orders, as required for accounting] and then delete them.

Your choices and rights

You can update your name in your account at any time. You can ask us to see, correct or delete your personal information, or to stop using it, by contacting us. You may also have the right to complain to [YOUR DATA PROTECTION AUTHORITY].

You can also delete your account yourself in My NuzzHaven → Settings. After 30 days (you can cancel until then) we remove your personal details, pets, photos and posts and close your login. Orders, bookings and payments are kept without your name, because tax and accounting law require it.

Children

You must be 18 or over to adopt or to create an account.

Changes

If we change this policy, we'll update the date at the top of this page.